Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at TDK Cleaning Solutions.
Simply visit our website and click "Get a Quote" or call/WhatsApp us at +256 793 661600. As you provide information about your house and schedule, we will provide you with a personalized quote based on your specific needs.
No, you're only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren't charged the full amount quoted. We believe in fair pricing for the work actually done.
Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online or by phone. It takes just a few minutes.
Yes, we provide all necessary cleaning supplies and equipment. Our staff comes fully equipped with professional-grade cleaning products, mops, brooms, and other tools needed to clean your home effectively. If you have specific products you prefer, you can provide them, but it's not required.
Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by. If you're ever unhappy with any area we've cleaned, simply call within 24 hours and we will come back out and reclean it at no additional charge.
We don't guarantee same-day bookings, but depending on the day, we can often meet this requirement. We recommend booking at least 24 hours in advance to ensure availability, especially for our popular weekly and monthly packages.
It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard or telling us when you book. Many of our clients provide keys or access codes for recurring services.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances common in Kampala. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded up to the nearest 15-minute increment.
No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments. We believe in earning your business with every visit.
Here's what's included in every room of your house during a standard cleaning:
You can also request extra items via your customer dashboard or when booking.
We offer a range of services including:
Visit our Services page to see the full range of what we offer.
For most residential cleanings, we send one cleaner. For larger homes or commercial properties, we may send a team. If you're on a recurring schedule, we'll do our best to match you with the same person going forward so they become familiar with your preferences.
Yes, we work on Saturdays. Our standard working hours are Monday to Saturday, 7:00 AM to 7:00 PM. Sunday services are available by special arrangement. We recommend booking in advance, especially for weekend services, to ensure availability.
Currently, our primary service area is Kampala and its immediate suburbs. Entebbe services may be available for long-term contracts (monthly subscriptions or live-in arrangements) with additional transport considerations. Please contact us directly to discuss service availability in Entebbe for your specific needs.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us. Our staff wear uniforms and ID badges for your security and peace of mind.
Yes! For recurring services (weekly or monthly), we do our best to assign you the same cleaner so they become familiar with your home and preferences. This consistency helps ensure better service and builds trust between you and your cleaner.
We have a replacement guarantee. If you're not satisfied with your assigned cleaner for any reason, we can provide a replacement within 48 hours. We understand that personality and cleaning style preferences vary, and we want to ensure you have the best possible experience with our service.
Yes, all our cleaners undergo comprehensive training before they start working with clients. This includes proper cleaning techniques, use of equipment and products, customer service skills, and safety protocols. We also provide ongoing training to ensure our team stays up-to-date with best practices.
Contact us directly and we'll be happy to help
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