Yes, we provide all necessary cleaning supplies and equipment. Our staff comes fully equipped with professional-grade cleaning products, mops, brooms, and other tools needed to clean your home effectively. If you have specific products you prefer, you can provide them, but it's not required.
Absolutely! All our cleaners undergo thorough background checks, including criminal record verification and reference checks. They also complete comprehensive training in cleaning techniques, customer service, and professional conduct. Our staff wear uniforms and ID tags for your security and peace of mind.
Customer satisfaction is our priority. If you're not happy with the service, please contact us within 24 hours and we'll address your concerns immediately. We offer a satisfaction guarantee and will re-clean the areas you're not satisfied with at no additional cost. If you're still not satisfied, we can provide a replacement cleaner.
Yes, we have a replacement guarantee. If you're not satisfied with your assigned cleaner for any reason, we can provide a replacement within 48 hours. We understand that personality and cleaning style preferences vary, and we want to ensure you have the best possible experience with our service.
Yes, we work on Saturdays. Our standard working hours are Monday to Saturday, 7 AM to 7 PM. Sunday services are available by special arrangement for an additional fee. We recommend booking in advance, especially for weekend services, to ensure availability.
Currently, our primary service area is Kampala and its immediate suburbs. Entebbe services may be available for long-term contracts (monthly subscriptions or live-in arrangements) with additional transport fees. Please contact us directly to discuss service availability in Entebbe for your specific needs.
Our pricing is based on several factors: property size (number of bedrooms), service frequency (daily, weekly, monthly), type of service (regular cleaning, deep cleaning, live-in), and the condition of your home. We provide transparent pricing with no hidden fees. Contact us for a free, no-obligation quote tailored to your specific needs.
Booking is easy! You can call or WhatsApp us at +256 776 991365, fill out our online contact form, or request a quote through our website. We'll discuss your needs, provide a quote, and schedule your service at your convenience. For regular services, we recommend setting up a recurring schedule.
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